Annual report 2019
De Watergroep
Ready for the future
Ready for the future
2019 was a year of transition for De Watergroep. We transformed our business from a provincially controlled company to a process-oriented organisation. This evolution was essential to ensure De Watergroep is ready to face the challenges of the future.
Drinking water
take-off points
kilometres of pipelines
customers
available drinking water (m³)
Industrial water
More and more businesses are calling on De Watergroep to take a closer look at their drinking water consumption. They can rely on us for ‘customised water’ solutions. Backed by our expertise, we select a suitable and sustainable water source at their business premises, such as river water, rainwater or effluent from industrial water treatment. We then convert this water to the required final quality level. In 2019, our annual production of customised water rose from 8.1 to 9 million cubic metres.
Waste water
Riopact, a partnership between De Watergroep and Aquafin, offers a complete sewer management package to local authorities. In 2019, 2 new municipalities decided to join Riopact. The new Riopact website is geared towards supporting further expansion.
Innovative company
De Watergroep is facing a number of major challenges. Climate change is leading to water scarcity during dry months more and more often, and increasing digitisation presents an entirely different set of challenges in itself. Our Innovation division is always looking for new solutions supported by the entire business.
Climate and sustainable enterprise
Managing drought
Protecting our sources
Climate-friendly and sustainable organisation
‘Sustainable enterprise’ VOKA charter renewed
Customer focus
Customer-focused thinking and acting in all of our business operations — in 2019, we made sure this was at the heart of everything De Watergroep does. Over the course of last year, we continued to build an enterprise with customers as its core focus, through customer satisfaction surveys and the transition to a single customer service department across all our divisions, for example.
Our employees
Together with more than 1,500 water makers, De Watergroep strives for ‘customised water for future generations’ every day. In 2019, our people took a record number of training hours to bring the Meander reorganisation project to a successful conclusion. We also focused on sustainability and digitisation and paid extra attention to safe working methods: safety first!
About De Watergroep
To build De Watergroep of tomorrow, we evolved from a provincially controlled company to an overarching, process-driven organisation. In 2019, we concluded the Meander project.