Preparing De Watergroep for the future: that is the task of our Innovation division. How can we make sure that sufficient high-quality drinking water is available at all times, at an acceptable price? Which new services can we offer, and how can we improve customer satisfaction even further?
De Watergroep is facing a number of major challenges. Climate change is causing ever longer periods of drought, interspersed by heavy rain showers. This affects the availability of water. Increasing digitisation presents its own challenges: customers expect quick and flexible service provision. Our Innovation division is always looking for new solutions supported by the entire business. Among other things, we are examining options to reuse rainwater and treated waste water as drinking water. On top of that, we are contributing to a smarter water sector. Digital water meters, for example, can help us detect leaks more quickly and enable us to better respond to the needs of our customers.