In 2019, De Watergroep’s website started offering a chatbot function. This tool is able to answer the most frequently asked questions customers have regarding our home move and takeover procedures.
The term ‘chatbot’ is a portmanteau of ‘chat’ and ‘robot’. De Watergroep’s new chatbot is a handy tool that helps customers to quickly find the information they need. For example, it can answer the most frequently asked questions about home moves and takeovers: the topics the staff at our customer service department deal with most often. Step by step, other topics are also being added. The new chat service is available 24/7 on our website.